MB-230 UPDATED TEST CRAM | MB-230 RELIABLE TEST QUESTIONS

MB-230 Updated Test Cram | MB-230 Reliable Test Questions

MB-230 Updated Test Cram | MB-230 Reliable Test Questions

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Tags: MB-230 Updated Test Cram, MB-230 Reliable Test Questions, Latest MB-230 Exam Bootcamp, Latest MB-230 Test Sample, Valid Test MB-230 Bootcamp

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Microsoft MB-230 certification exam is a great opportunity for professionals who want to enhance their skills and knowledge in customer service solutions using Microsoft Dynamics 365. Microsoft Dynamics 365 Customer Service Functional Consultant certification exam covers essential topics related to designing and implementing effective customer service solutions, and passing MB-230 Exam can lead to earning the Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate certification. It is an excellent way for professionals to demonstrate their skills and knowledge and advance their careers in customer service solutions.

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Microsoft MB-230 is a certification exam that measures one’s knowledge and skills in Customer Service and Functional Consulting. MB-230 exam is designed for professionals who possess a profound understanding of the Customer Service application within the Microsoft Dynamics 365 suite. Successful candidates demonstrate their expertise in configuring and customizing the Customer Service application, managing cases, entitlements, knowledge management, and service-level agreements.

Microsoft Dynamics 365 Customer Service Functional Consultant Sample Questions (Q291-Q296):

NEW QUESTION # 291
You are a Dynamics 365 for Customer Service administrator.
You need to implement queues to manage cases.
Which queue types should you use? To answer, drag the appropriate queue types to the correct scenarios. Each queue type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/set-up-queuesmanage-activities-cases


NEW QUESTION # 292
A client plans to implement a case resolution process.
Which field types does the Case Resolution form use? To answer, select the appropriate options in the answer area.
NOTE:Each correct selection is worth one point.

Answer:

Explanation:

Explanation


NEW QUESTION # 293
You need to set the schedule to meet requirements for appointments.
How should you configure the settings? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Explanation
Box 1: 30 minutes
Nurses and doctors must be booked for 30-minute time slots.
Box 2: 8: A.M.
The company is open from 8 AM to midnight Monday through Friday to provide services. Patients can make appointments by calling or using the internet. All appointments are conducted by phone or by using a computer.
Box 3: 12.00 A.M.
Box 4: 3
Patients must be offered at least three alternative times to schedule an appointment.


NEW QUESTION # 294
You are setting up Omnichannel for Customer Service.
You need to automate the following tasks to make it easier and quicker for representatives to assist customers:
Establish a one-step process to send a predefined email to customers once a representative is done helping them.
Ensure that representatives ask predefined questions to identify a customer before troubleshooting a case.
Have chatbots available to help make recommendations in typed conversations.
Which tools should you use? To answer, drag the appropriate tools to the correct requirements. Each tool may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.

Answer:

Explanation:

Reference:
https://docs.microsoft.com/en-us/power-platform/admin/create-users
https://docs.microsoft.com/en-us/dynamics365/customer-service/create-operating-hours?tabs=customerserviceadmincenter


NEW QUESTION # 295
A company is implementing Dynamics 36S Customer Service and Rower Virtual Agents for its support desk.
Supervisors have the following information requirements:
* Topic analytics for ail cases completed over the last year.
* Analytics for chalbot options chosen from past interactions which customers.
You need to configure the system to meet the requirements.
What should you enable in the configuration? To answer. select the appropriate options in the answer area NOTE Each connect selection is worth one point.

Answer:

Explanation:

Explanation


NEW QUESTION # 296
......

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